Get In Touch

We'd Love to Hear
From You

Whether you have a question about our products, need help with an order, or simply want to say hello — our team is here for you.

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Location

New York, NY

123 Fragrance Avenue

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Email Us

[email protected]

Reply within 24 hours

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Call Us

+1 (800) 555-0192

Mon – Fri, 9am – 6pm

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Live Chat

Available 24/7

Instant support online

✦ Send a Message

How Can We Help?

Fill in the form and one of our team members will get back to you shortly.

First Name

Last Name

Email Address

Phone Number

Subject

Your Message

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Message Sent!

Thank you for reaching out to us.
Our team will get back to you within 24 hours.

✦ Our Details

Visit or Reach Out

We're always happy to hear from our community. Reach us through any of the channels below.

📍

Our Location

123 Fragrance Avenue
New York, NY 10001

Visit by appointment only

✉️

Email Us

[email protected]

We reply within 24 hours

📞

Call Us

+1 (800) 555-0192

Mon – Fri, 9am – 6pm EST

💬

Live Chat

Available on our website

24/7 instant support

Business Hours

Monday – Friday9am – 7pm

Saturday10am – 6pm

Sunday11am – 4pm

HolidaysBy Appointment

✦ Common Questions ✦

Frequently Asked

How long does shipping take?

Orders are processed in 1–2 business days and delivered within 1–5 business days. Express options are available at checkout for faster delivery.

Do you offer wholesale or bulk orders?

Yes! We work with boutiques, spas, and event planners. Select "Wholesale / Bulk Order" in the contact form and our team will get back to you with pricing and options.

What is your return policy?

All sales are final. We do not accept returns or exchanges. However, if your item arrives damaged or defective, please contact us within 48 hours and we'll make it right.

Are your products natural and vegan?

All Lumière products are made from 100% natural, sustainably sourced ingredients. Our candles use soy and coconut wax blends and are never tested on animals.

Can I customize a candle as a gift?

Yes! We offer personalized labels and gift packaging. Contact us via the form above or email [email protected] to discuss custom options for weddings, birthdays, and corporate gifting.

How do I track my order?

Once your order ships, you'll receive a tracking email with a link to follow your package in real time. You can also log into your account on our website to view your order status.