Privacy Policy
Your privacy matters to us. This policy explains how Lumière Candles collects, uses, and protects your personal information.
Plain language summary: We collect only what we need to process your orders and improve your experience. We never sell your data to third parties. You have full control over your information and can request deletion at any time.
Information We Collect
When you interact with Lumière Candles — whether by browsing our website, placing an order, or contacting our team — we may collect the following types of information:
Personal Information
- Full name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely via third-party providers)
- Account credentials if you create a profile with us
Automatically Collected Data
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and search terms used to find us
- Device type (desktop, mobile, tablet)
How We Use Your Data
We use the information we collect solely to provide and improve our services. Specifically, your data is used to:
- Process and fulfill your orders, including shipping notifications
- Respond to your inquiries and provide customer support
- Send transactional emails such as order confirmations and receipts
- Send marketing communications (only with your consent)
- Improve website performance, usability, and product offerings
- Comply with legal obligations and resolve disputes
Marketing emails: You may opt out of promotional communications at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. Transactional emails related to your orders cannot be opted out of while an order is active.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the site to function (shopping cart, login sessions) | Session |
| Analytics | Tracks how visitors interact with our website (via Google Analytics) | Up to 2 years |
| Marketing | Used to deliver relevant ads on third-party platforms | Up to 1 year |
| Preferences | Remembers your settings and preferences | Up to 1 year |
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on our website.
Sharing Your Information
We do not sell, trade, or rent your personal information to any third parties. We may share your data only in the following limited circumstances:
- Service Providers: Shipping carriers, payment processors, and email platforms that help us operate our business
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice
- With Your Consent: Any other sharing will only occur with your explicit permission
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Order records are retained for up to 7 years for accounting and legal compliance
- Account information is retained until you request deletion
- Marketing data is retained until you unsubscribe or request removal
- Website analytics data is retained for up to 26 months
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of any inaccurate or incomplete information
- Deletion: Request that we delete your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain types of processing, including direct marketing
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website
- Secure, encrypted storage of sensitive personal data
- Payment information processed via PCI-DSS compliant third-party providers
- Regular security audits and vulnerability assessments
- Restricted internal access to personal data on a need-to-know basis
Please note: While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized activity on your account.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner pages. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any external sites you visit.
Our social media pages (Instagram, Facebook, Pinterest, YouTube) are subject to the privacy policies of their respective platforms.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information as soon as possible.
Policy Changes
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered account holders via email
- Display a notice on our website homepage for 30 days
Continued use of our website or services after a policy update constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your data, please don't hesitate to reach out:
Lumière Candles — Privacy Team
📍 123 Fragrance Avenue, New York, NY 10001
📞 +1 (800) 555-0192
We aim to respond to all privacy-related inquiries within 5 business days.